For UK therapists, counsellors and psychologists in private practice

What you charge, who pays, and how clients find you.

The business side your training left out, from a psychotherapist who runs a practice recognised by Bupa, AXA, Aviva and WPA, with 15 years in agency operations before that.

More than a quarter of the psychotherapy income in my practice comes through insurance referrals.

Louise Hiles, UKCP registered psychotherapist

UKCP registered psychotherapist

EMCC senior accredited coach

Clinical supervisor

Online course

From Overwhelmed to Insurance-Ready

£159

A self-paced online course that takes you step by step through registering with Bupa, AXA, Aviva, WPA and Vitality, and through Healthcode.

Six video modules, self-paced, lifetime access

Templates and checklists for every stage of registration

Live monthly Insurance Clinic on Zoom until 10 December 2026

“

I'd been putting off working with private insurers for a while because of it feeling daunting and not knowing where to start. Having a one-to-one with Louise and watching the workshop has really clarified everything for me and I now feel a lot more confident in incorporating this additional income stream into my private practice.

Sadie Mavarani

Free guide

Not thinking about insurers yet? Start here.

If someone searches for a therapist near you and your website doesn't show up, this free 16-page guide shows you what to change first. Nobody taught you this part either, and that's fixable.

Free toolkit

The numbers your training left out

Three free tools for the questions that don't get taught.

Insurance Boundaries Workbook

Helps you decide what you will and won't take on.

Healthcode Cost Calculator

Shows what an insurer client is worth to you after fees.

Hourly Session Rate Calculator

Works out what you need to charge to pay yourself.

Strategy Coaching

Stuck on one thing? Talk it through.

A 90-minute one-to-one session on a specific business problem: pricing, positioning, getting seen, or the thing you keep putting off. Think of it like Business Supervision.

One 90-minute session

£150

A picture of Louise Hiles. Smiling woman with short brown hair wearing a bright blue button-up shirt, standing in front of a plain white background.

Who's behind this

I've sat in both chairs. Clinician and Operations Manager.

I'm Louise, a UKCP registered Psychotherapist, EMCC Senior Accredited Coach Practitioner and Clinical Supervisor based in the Ouseburn, Newcastle upon Tyne. As a dual qualified practitioner I bring psychological depth to my work, whether that's in the therapy room, in coaching, or in supporting other therapists to build sustainable practices.

I'm registered with Bupa, AXA, Aviva and WPA. More than a quarter of the psychotherapy income in my practice comes through insurance referrals. Before retraining I spent fifteen years in digital and creative agencies, on the operations and money side.


Clinical supervision

I also offer clinical supervision to qualified therapists, counsellors and coaches, online or in person in Newcastle upon Tyne. Supervision is a separate, ongoing arrangement, and I open spaces as they come up.

Questions

Things therapists often ask

Start where it makes sense for you

If you're weighing up insurer work, Worth It or Not? is the first step. If you've already decided, the course is open.