A picture of Louise Hiles. A woman with short brown hair wearing a blue shirt and earrings, looking directly at the camera with a neutral expression.

From overwhelmed to insurance ready: the complete online course

The step-by-step course for UK therapists and psychologists to register with private health insurers, navigate Healthcode, and confidently add insurance work to private practice.

The live workshop has now finished, but the complete online course is coming soon.

If you’ve been putting off insurance registration because the process feels unclear or overwhelming, this course will walk you through the entire system step by step so that working with insurers becomes clear, manageable and something you feel confident navigating.

Join the waitlist

Does any of this sound familiar to you?

You’re seeing other therapists and psychologists earning from clients with private health insurance policies while you’re stuck, unsure where to begin.

The process feels overwhelming, burdened by confusing paperwork, unclear requirements, and never mind what on earth is Healthcode and how do I use it?

You know you’re missing an opportunity, but each day you delay feels like another lost chance to grow your practice and secure a new income stream.

Once you understand how the system works, everything becomes manageable.

“The system to access health insurance opportunities is more confusing than I thought, and having Louise explaining the process step by step was very helpful. Very well presented, and her experience and knowledge are very valuable.”

- Isabel, Therapist
A picture of Louise Hiles. A woman with short brown hair, wearing a blue button-up shirt, smiling in front of a plain white background.

Meet Louise Hiles, your COURSE TRAINER

Hi, I’m Louise, a dual-qualified psychotherapist and coach with over a decade in practice. When I first started working with private health insurance providers, I found the process confusing. Like many, I found there was no clear process across health insurance companies, differing requirements and I had to spend a lot of time hunting for information.

Before training as a therapist and coach, I worked in an operational role where I developed a deep understanding of invoicing, credit control, administration and communication processes for businesses from startups to corporates. This experience means I know how to streamline complex systems, ensuring efficiency and accuracy, skills that are invaluable when it comes to managing insurance clients.

Over the last four years I have streamlined processes that have taken the stress out of registering and working with insurance providers and allowed me to focus on working with clients unlocking a new income stream. Revenue that currently provides 30% of my total therapy income.

Now, I’m here to help you do the same. This course is designed to simplify the process, so you can feel confident and in control while growing your practice with insurance-paid clients.

This could be you…

A simple line drawing of a checklist, tick boxes and pencil.

Learning the exact steps to easily register with private health insurance providers.

Simple line drawing of three coins with a pound symbol.

Unlocking an income stream for your practice.

A simple line drawing of a hand underneath a clock or timer.

Saving time and reducing stress with clear processes and guidance.

a complete online course that gives you lifetime access to the exact system i use

From Overwhelmed to Insurance-Ready is a self-paced online course that walks you through the entire insurance registration and client management process, from deciding which insurers to work with through to invoicing, reporting and creating sustainable systems.

You'll have lifetime access to all materials, so you can move through the course at your own pace and return to any module whenever you need it.

What's included:

6 expert-led video modules guiding you step by step through the entire insurance setup process

Practical walkthroughs of insurer registration and Healthcode setup

Downloadable templates and checklists to simplify implementation

Real-world examples of invoicing, reporting and insurance client workflows

Common mistakes segments in each module to help you avoid getting stuck

Lifetime access so you can return to the material whenever you need

Optional Insurance Clinic access for additional support

This course is designed to help therapists move from confusion and procrastination to feeling clear, confident and ready to begin working with insurance clients in private practice.

With Louise’s clear and concise training I now have clarity and a step-by-step process. This reduces time and energy spent problem-solving, which is invaluable.

-Lauren, Therapist

The course modules

Module 1: Deciding Which Insurers to Work With

Understand the main UK insurers, their recognition requirements and fees, so you can make informed decisions about where to start.

Module 2: Healthcode Registration & Applying for Insurer Recognition

Step-by-step guidance through the Healthcode platform, including what documents you need and how to apply for recognition with insurers such as Aviva, AXA, WPA and Vitality.

Module 3: Registering with Bupa
Learn how Bupa's recognition process differs from other insurers and how to complete the application.

Module 4: Working with Your First Insurance Client

Understand the insurance client journey, including pre-authorisation, excess payments and what information you need before beginning therapy.

Module 5: Invoicing & Getting Paid

Learn how to invoice insurers correctly, track payments and manage the financial side of insurance work.

Module 6: Reports, Extensions & Sustainable Insurance Systems

Understand when insurers request reports, how to request session extensions and how to create simple systems so insurance work fits smoothly into your practice.

Course bonuses:

All course participants receive downloadable templates and resources, including:

  • Healthcode Setup Checklist

  • Insurer Comparison Guide

  • Registration Preparation Checklist

  • Client Onboarding Email Templates

  • Invoice Tracking Spreadsheet

  • Session Extension Request Templates

The Investment

£99 - Early Bird | £159 - Full Price

Sign up to the waitlist
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  • You are ready to move beyond the overwhelm of insurance applications and grow your income.

  • You want to expand your client base without adding extra marketing effort.

  • You are a UK based therapist or psychologist seeking financial stability and growth with a new income stream.

  • You are accredited with HCPC, BACP, BABCP or NCPS, registered with UKCP.

This is for you if:

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  • This is not a course to learn about working with EAPs (Employee Assistance Programmes).

  • You are not accredited with a membership body or do not intend to go for accreditation in the future (due to registration criteria).

  • You prefer to focus solely on self-pay clients and aren’t interested in exploring insurance-based income.

  • You’re not willing to create or invest some time in new administrative processes to support insurance clients.

This isn’t for you if:

Scenario 2: Sarah builds a modest, sustainable caseload

Six months later, Sarah now works with AXA and one additional insurer. She has 6 insurance clients, each attending 4 sessions per month, and charges £80 per session.

With a higher volume of invoices, Sarah continues using Healthcode’s ‘Clearing Service’ electronic invoicing to keep her systems simple and consistent.

That gives Sarah:

  • Monthly revenue: £1,920

  • Monthly revenue after Healthcode expenses: approximately £1,909

  • Annual revenue: £23,040

  • Annual revenue after Healthcode expenses: approximately £22,906

At this stage, insurance work supports Sarah’s income without dominating her diary or her energy.

Scenario 1: Sarah starts with just one AXA client

Sarah signs up to work with AXA and charges £70 per session. She begins with just one AXA client, attending 4 sessions per month.

Sarah chooses to use Healthcode’s ‘Clearing Service’ electronic invoicing so she can submit claims quickly, track payments, and reduce admin.

That gives Sarah:

  • Monthly revenue: £280

  • Monthly revenue after Healthcode expenses: approximately £269

  • Annual revenue: £3,360

  • Annual revenue after Healthcode expenses: approximately £3,225

Sarah could invoice manually for free through the insurer’s portal, but she decides that the time saved and clarity gained are worth the small monthly cost at this stage.

practitioners: understanding the real numbers behind insurance work

Private health insurance can feel confusing and unnecessarily complicated from the outside. Many therapists and psychologists are unsure whether it is worth the admin, whether the income makes sense, and whether systems like Healthcode are really necessary.

The scenarios below offer realistic, everyday examples to help you decide what feels right for your practice.

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You don’t have to continue to let confusion and fear hold you back from growing your practice. Without taking action, you’ll continue missing out on new opportunities.

Imagine a future where you feel confident, clear, and capable of navigating the insurance providers’ processes - building a new income stream and a thriving practice without the overwhelm.

Are you ready to start building a new income stream?

The course is currently being finalised and will launch very soon. If you join the waitlist now, you'll be the first to hear when doors open, and you'll receive priority access to the early bird rate.

Join the waitlist

Testimonials

  • Sadie Mavarani, psychotherapist

    I had been putting off working with private insurers because it felt daunting and I did not know where to start. Having a one-to-one with Louise and watching the workshop has really clarified everything, and I now feel much more confident incorporating this additional income stream into my private practice. Louise’s experience, step-by-step guidance, and resources are really helpful. I highly recommend the workshop.

  • Christine Mary, Therapist

    Simple step-by-step guide for those of us procrastinating about signing up to the PPR :)

  • Lauren, Therapist

    The prospect of setting up felt overwhelming, but with Louise’s clear and concise training I now have clarity and a step-by-step process. This reduces time and energy spent problem solving, which is invaluable.

  • Isabel, Therapist

    The system to access health insurance opportunities is more confusing than I thought, and having Louise explain the process step by step was very helpful. It was very well presented, and her experience and knowledge are very valuable. If you feel overwhelmed with the process, you will find this workshop helpful.

  • J Hupston, Therapist

    I found the course very informative.