From Overwhelmed to Insurance-Ready: the Complete Online Course
The step-by-step course for UK therapists and psychologists to register with private health insurers, navigate Healthcode, and confidently add insurance work to private practice.
Doors open on Tuesday 25th August, with an early bird price of £99 until midnight on Tuesday 1st September. If you want an email the moment doors open, join the waitlist.
If you’ve been putting off insurance registration because the process feels unclear or overwhelming, this course will walk you through the entire system step by step so that working with insurers becomes clear, manageable and something you feel confident navigating.
If any of this is you
You’re seeing other therapists and psychologists earning from clients with private health insurance policies while you’re stuck, unsure where to begin.
The process feels overwhelming, burdened by confusing paperwork, unclear requirements, and never mind what on earth is Healthcode and how do I use it?
You know you’re missing an opportunity, but each day you delay feels like another lost chance to grow your practice and secure a new income stream.
Once you understand how the system works, everything becomes manageable.
"The system to access health insurance opportunities is more confusing than I thought, and having Louise explaining the process step by step... was very helpful. Very well presented and her experience and knowledge are very valuable.”
- Isabel, Therapist
Meet Louise Hiles, your trainer
Hi, I’m Louise, a dual-qualified psychotherapist and coach with over a decade in practice. When I first started working with private health insurance providers, I found the process confusing. Like many, I found there was no clear process across health insurance companies, differing requirements and I had to spend a lot of time hunting for information.
Before training as a therapist and coach, I worked in an operational role where I developed a deep understanding of invoicing, credit control, administration and communication processes for businesses from startups to corporates. This experience means I know how to streamline complex systems, ensuring efficiency and accuracy, skills that are invaluable when it comes to managing insurance clients.
Over the last four years I have streamlined processes that have taken the stress out of registering and working with insurance providers and allowed me to focus on working with clients, building a new income stream. More than a quarter of the psychotherapy income in my own practice comes through insurance referrals.
Now, I’m here to help you do the same. This course is designed to simplify the process, so you can feel confident and in control while growing your practice with insurance-paid clients.
This could be you…
Learning the exact steps to easily register with private health insurance providers.
Adding an income stream for your practice.
Saving time and reducing stress with clear processes and guidance.
A Complete Online Course with Lifetime Access
From Overwhelmed to Insurance-Ready is a self-paced online course that walks you through the entire insurance registration and client management process, from deciding which insurers to work with through to invoicing, reporting and creating sustainable systems.
You'll have lifetime access to all materials, so you can move through the course at your own pace and return to any module whenever you need it.
What's included:
6 expert-led video modules guiding you step by step through the entire insurance setup process
Practical walkthroughs of insurer registration and Healthcode setup
Downloadable templates and checklists to simplify implementation
Real-world examples of invoicing, reporting and insurance client workflows
Common mistakes segments in each module to help you avoid getting stuck
Lifetime access so you can return to the material whenever you need
The Insurance Clinic - live monthly group sessions with me, running September to December, for founding students
This course is designed to help therapists move from confusion and procrastination to feeling clear, confident and ready to begin working with insurance clients in private practice.
The prospect of [working with insurers] is overwhelming as the process seems so clunky. With Louise's clear and concise training I now have clarity and a step by step process of how to work through these. This reduces time and energy spent problem solving which is invaluable. Thank you Louise!
-Lauren, TherapistModule 1: Deciding Which Insurers to Work With
Understand the main UK insurers, their recognition requirements and fees, so you can make informed decisions about where to start.
Module 2: Healthcode Registration & Applying for Insurer Recognition
Step-by-step guidance through the Healthcode platform, including what documents you need and how to apply for recognition with insurers such as Aviva, AXA, WPA and Vitality.
Module 3: Registering with Bupa
Learn how Bupa's recognition process differs from other insurers and how to complete the application.
The Course Modules
Module 4: Working with Your First Insurance Client
Understand the insurance client journey, including pre-authorisation, excess payments and what information you need before beginning therapy.
Module 5: Invoicing & Getting Paid
Learn how to invoice insurers correctly, track payments and manage the financial side of insurance work.
Module 6: Reports & Session Extensions
Understand when insurers request reports and how to request session extensions.
Course bonuses:
Bonus Module - Growing Your Insurance Practice: the weekly routine and simple systems that keep insurance work fitting smoothly around the rest of your practice.
The Course Workbook (over 30 pages, including side-by-side insurer fee tables)
Insurance-Ready Roadmap
Insurer Comparison Guide
Healthcode & Bupa Registration Preparation Checklist
Insurance Client Journey & Workflow Guide
Client Onboarding Email Templates
Invoice Tracking Spreadsheet (with how-to guide)
Insurance Admin Workflow Guide
The Insurance Clinic
For Founding Students
Founding students are everyone who enrols by 10th December 2026, while the Clinic is running.
Questions come up once you start putting the course into practice: an insurer doing something the course didn't predict, a Healthcode quirk, a Bupa wait that's testing your patience. That's what the Insurance Clinic is for. Enrol at any point while the Clinic is running, at either price, and you'll have live monthly group sessions with me from September to December, Thursday lunchtimes, where we look at exactly these questions together.The link arrives by email before each one, so there's nothing to book and nothing to remember.
The Investment
£99 - Early Bird | £159 - Full Price
Early bird until midnight on Tuesday 1st September. Doors open Tuesday 25th August.
You are ready to move beyond the overwhelm of insurance applications and grow your income.
You want a second referral stream alongside the marketing you already do.
You are a UK based therapist or psychologist seeking financial stability and growth with a new income stream.
You are accredited with HCPC, BACP, BABCP or NCPS, registered with UKCP.
This is for you if:
This is not a course to learn about working with EAPs (Employee Assistance Programmes).
You are not accredited with a membership body or do not intend to go for accreditation in the future (due to registration criteria).
You prefer to focus solely on self-pay clients and aren’t interested in exploring insurance-based income.
You’re not willing to create or invest some time in new administrative processes to support insurance clients.
This isn’t for you if:
Understanding the real numbers behind insurance work
Private health insurance can feel confusing and unnecessarily complicated from the outside. Many therapists and psychologists are unsure whether it is worth the admin, whether the income makes sense, and whether systems like Healthcode are really necessary.
The scenarios below offer realistic, everyday examples to help you decide what feels right for your practice.
Scenario 1: Sarah starts with just one AXA client
Sarah signs up to work with AXA and charges £70 per session. She begins with just one AXA client, attending 4 sessions per month.
Sarah chooses to use Healthcode’s ‘Clearing Service’ electronic invoicing so she can submit claims quickly, track payments, and reduce admin.
That gives Sarah:
Monthly revenue: £280
Monthly revenue after Healthcode expenses: approximately £269
Annual revenue: £3,360
Annual revenue after Healthcode expenses: approximately £3,225
Sarah could invoice manually for free through the insurer’s portal, but she decides that the time saved and clarity gained are worth the small monthly cost at this stage.
Scenario 2: Sarah builds a modest, sustainable caseload
Six months later, Sarah now works with AXA and one additional insurer. She has 6 insurance clients, each attending 4 sessions per month, and charges £80 per session.
With a higher volume of invoices, Sarah continues using Healthcode’s ‘Clearing Service’ electronic invoicing to keep her systems simple and consistent.
That gives Sarah:
Monthly revenue: £1,920
Monthly revenue after Healthcode expenses: approximately £1,909
Annual revenue: £23,040
Annual revenue after Healthcode expenses: approximately £22,906
At this stage, insurance work supports Sarah’s income without dominating her diary or her energy.
You don’t have to continue to let confusion and fear hold you back from growing your practice. Without taking action, you’ll continue missing out on new opportunities.
Imagine a future where you feel confident, clear, and capable of navigating the insurance providers’ processes - building a new income stream and a sustainable practice without the overwhelm.
Doors open on Tuesday 25th August. The early bird price is £99 until midnight on Tuesday 1st September, then £159. If you want an email the moment doors open, the waitlist is below.
Testimonials
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Sadie Mavarani, Psychotherapist
I'd been putting off working with private insurers for a while because of it feeling daunting and not knowing where to start. Having a one-to-one with Louise and watching the workshop has really clarified everything for me and I now feel a lot more confident in incorporating this additional income stream into my private practice... I highly recommend the workshop.
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Christine Mary, Therapist
Simple step-by-step guide for those of us procrastinating about signing up to the PPR :)
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Lauren, Therapist
The prospect of [working with insurers] is overwhelming as the process seems so clunky. With Louise's clear and concise training I now have clarity and a step by step process of how to work through these. This reduces time and energy spent problem solving which is invaluable. Thank you Louise!
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Isabel, Therapist
The system to access health insurance opportunities is more confusing than I thought, and having Louise explaining the process step by step, clarifying each section, and answering our questions was very helpful. Very well presented and her experience and knowledge are very valuable. It is also reassuring knowing that the workshop is recorded so you can go back and check each step, each section and page.
If you feel overwhelmed with the process you will find this workshop helpful
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J Hupston, Therapist
Found the course very informative